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Frequently asked questions

How do I place an order on Perfume Palace?
To place an order, browse our website, select the desired perfume, and click the Add to Cart button. Proceed to the checkout page, provide the necessary details, and complete the payment process.
What payment methods are accepted by Perfume Palace?
We accept various payment methods, including credit cards, debit cards, net banking, and popular digital wallets such as Paytm, Google Pay, and PhonePe.
Is cash on delivery (COD) available for orders on Perfume Palace?
We provide cash on delivery (COD) for all orders as a payment alternative. However, please note that COD is shipped after verification call.
How long does it take to deliver my order?
Your location and the shipping method you select will affect the delivery time. Orders are typically delivered within 3-5 business days, on average. However, kindly allow more time for busy times or unforeseen reasons.
Can I track the status of my order?
Yes, once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to check the status of your order on our website or the courier company's website.
What is your return and refund policy?
We have a hassle-free return policy. If you receive a damaged or incorrect product, you can request a return within 7 days of delivery. Please visit our Returns and Refunds page for detailed instructions on initiating a return or refund.
Are the perfumes sold on Perfume Palace authentic?
All the perfumes available on Perfume Palace are 100% authentic. We guarantee that all products in our store are completely authentic, as we source them solely from the brands or their authorised distributors
Do you offer international shipping?
Yes, We do offer international shipping services on all our products.
Are there any additional charges apart from the product price?
The product prices listed on the website are inclusive of all applicable taxes. Depending on your order and location, there are no additional charges, such as shipping fees or COD charges.
How can I contact Perfume Palace for further assistance?
You can reach our customer support team through our Contact Us page for further assistance or queries.